Hotel management software for Kenya.
For hotels in Nairobi, Mombasa, Kisumu, Nakuru and Eldoret: one system for bookings and folios, the restaurant and bar, buying, stores and the books, in KES and with M-Pesa on the bill.
The best hotel management software in Kenya handles what hotels there actually deal with: corporate rate plans and companies on the booking and group blocks for conferences with one folio or many, approval limits per department head, and accounts in KES with M-Pesa payments recorded and matched. Tivuzo puts the PMS, POS, procurement, stores and accounting in one browser-based system for $13 per user per month; a hotel with 12 users pays $156 a month.
Hotels in Kenya
In Kenya, hotels are concentrated in Nairobi, Mombasa, Kisumu, Nakuru and Eldoret. The wider market is a mix of Nairobi business and conference hotels, coast resorts, and safari lodges and camps that sell mostly through tour operators. An independent hotel lives on corporate and conference business as much as leisure. The PMS has to carry agreed company rates, bill the room to the company and the bar to the guest, and give the GM a clean night audit every morning.
What matters, module by module
| Module | For hotels in Kenya |
|---|---|
| PMS | Corporate rate plans and companies on the booking; Group blocks for conferences with one folio or many |
| Procurement | Approval limits per department head; Daily fresh-produce orders to the kitchen store |
| Inventory | A store per outlet and department; Requisitions signed by department heads |
| Accounting | Departmental P&L along USALI lines; City ledger with statements and ageing |
| POS | An outlet per till with its own store; Room service as its own outlet |
Buying and stores
A hotel buys every day across food, drink, amenities, linen and maintenance. Without approval limits and receiving against the order, prices creep, deliveries come in short and the same invoice gets paid twice. A hotel runs several stores at once: main, kitchen, cold room, each bar, housekeeping and maintenance. Each must show what it holds, what it issued and what went missing.
- A store per outlet and department
- Requisitions signed by department heads
- Weekly bar and kitchen counts
- Stock value by store at month-end
Money in KES
A hotel's accounts need departments: rooms, food, beverage, conferences and other income, each with its costs, plus a city ledger of companies on credit. In Kenya, guests and companies pay by M-Pesa, Airtel Money, card and bank transfer. Each method has its own journal in Tivuzo, so the folio, the till and the statement agree. VAT is applied per room type, meal plan and item (standard rate 16%). KRA eTIMS e-invoicing is not built into Tivuzo yet. Keep your eTIMS device or system for tax invoices and ask us where the link stands before you subscribe.
Who logs in, and what it costs
At a typical hotel the people who log in are the front office, housekeeping, F&B, stores, purchasing and accounts: 12 users, $156 a month or $1,497.60 a year. Rooms, guests and bookings are never charged. See pricing.
Read more: hotel management software, hotel software in Kenya, and in Kenya: safari camp software, lodge software, resort software, guest house software. Hotels elsewhere: Tanzania, Uganda, Rwanda, Ethiopia, Zambia, Nigeria.
Hotel Management Software in Kenya: questions
What software do hotels in Kenya use?
Many still use a booking diary, Excel and a separate accounting package. Tivuzo replaces them with one system: PMS, restaurant and bar POS, procurement, stores and accounting, in KES.
Can a hotel PMS bill the room to a company?
Yes. Set the company as "room billed to"; room charges go to its invoice with payment terms, extras stay with the guest.
Who should approve purchases in a hotel?
Department heads within their budget for routine items; the GM or owner above an agreed amount.
Can hotels in Kenya record M-Pesa?
Yes. M-Pesa is a payment method with its own journal; each payment is recorded with its reference and matched to the statement.
Does Tivuzo work with weak internet?
The restaurant and bar tills keep selling offline; the PMS, stores and accounts need a connection, and light use works on mobile data or satellite.
How much does hotel management software cost in Kenya?
Tivuzo is $13 per user per month, every module included, with a 14-day free trial and no card.
Last updated by the Tivuzo team.