Best Hotel Management System in Tanzania

What is the best hotel management system in Tanzania?

The best hotel management system for an independent property in Tanzania runs reservations, the front desk, folios, housekeeping, the restaurant and bar, purchasing, stores and accounts in one place, in TZS, and records M-Pesa and other local payments with their references. Tivuzo does this in the browser, handles VAT (standard rate 18%) per room type, meal plan and item, keeps the restaurant and bar tills selling offline, and costs $13 per user per month with a 14-day free trial.

Tivuzo for hotels in Tanzania
	Tivuzo in Tanzania
Currency	TZS (Tanzanian shilling): rates, folios, stock value and reports; other currencies for agents and suppliers
Payments	M-Pesa, Airtel Money, other mobile money, card and bank transfer, each with its own journal and reference
Tax	VAT per room type, meal plan and item (standard rate 18%); tax-included rates supported
Accounting	A chart of accounts suited to Tanzania where available, plus profit and loss, balance sheet, ledgers and a VAT report
Internet	Restaurant and bar tills keep selling offline; the rest works on mobile data
Where	Arusha, Zanzibar, Dar es Salaam, Moshi, Karatu and the Serengeti, Ngorongoro, Tarangire, Ruaha and Nyerere
Price	$13 per user per month, or $124.80 per user per year

The market in Tanzania

Hospitality in Tanzania is northern-circuit safari lodges and camps, Zanzibar beach resorts and boutique hotels, and business hotels in Dar es Salaam and Arusha. Across all of them, independent properties face the same back-office problems: bookings in one place, the bar and kitchen in another, stores in a notebook and the accounts typed up at month-end. With one system, every room night, bar bill, delivery and M-Pesa payment lands in the books as it happens, and the owner reads occupancy, revenue and costs from a phone.

What you get

Front desk and planner

Reservations, agents and companies, seasons, check-in and check-out.

Folios and billing

Room to the company or agent, extras to the guest, M-Pesa on the bill.

Restaurant and bar

Tables, charge to room, offline tills.

Procurement

Purchase orders with lead times, bills matched to deliveries.

Stores

Main, kitchen, bar and housekeeping stores with counts.

Accounts in TZS

VAT, bank and mobile money matching, departmental profit and loss.

By type of property in Tanzania

VAT, levies and tax systems

Tivuzo applies VAT as you set it on each room type, meal plan and item and keeps a VAT report by period. Accommodation businesses also collect local levies such as the hotel levy and, in many areas, tourism development charges; check the current rates with your council and the TRA.

TRA electronic fiscal device (EFD or VFD) receipts are not built into Tivuzo yet. Keep your fiscal device for receipts and ask us about your setup.

This page is general information, not tax advice. Rates and rules change: confirm your obligations with the tax authority or your accountant.

Licensing and guest records

Accommodation businesses in Tanzania deal with licensing and standards set by the Ministry of Natural Resources and Tourism (tourism business licensing) and local authorities. Tivuzo keeps clear records of every stay, guest and payment, including guest ID details captured at check-in and printable registration cards, which makes inspections and guest-register requests quicker. Always follow the authorities' requirements for your property.

Getting started in Tanzania

Request a free trial and the Tivuzo team sets up your database in TZS with your property name, rooms and rates; we help you load your stores items and opening balances during the trial. See how to get started and pricing. Elsewhere in East Africa: Kenya, Uganda, Rwanda, Burundi, Ethiopia. All countries: hotel software in Africa.

Hotel software in Tanzania: questions

What is the best hotel software in Tanzania?

For an independent property, software that joins the front desk, restaurant and bar, stores and accounts, works in TZS and records M-Pesa. Tivuzo does this for $13 per user per month. Compare options with our buyer's guide.

Does Tivuzo accept M-Pesa?

Tivuzo records M-Pesa payments with their reference on folios and at the tills, in their own journal, and matches them to the statement. It doesn't collect the money itself. See payments.

Does Tivuzo work in TZS?

Yes. Your database runs in TZS; agents and suppliers who invoice in other currencies can be handled in theirs.

How much does hotel software cost in Tanzania?

Tivuzo costs $13 per user per month in US dollars, whatever the number of rooms. A property with six people logging in pays $78 a month. Ask us about paying in TZS.

Is Tivuzo connected to the tax authority?