Terms of service.

These terms apply to your use of the Tivuzo service ("Tivuzo"), provided by Tivuzo ("we"). By requesting a trial, having a property set up or using Tivuzo you agree to them on behalf of your business. Questions: hello@tivuzo.com.

1. The service

Tivuzo is online software for hotels and other accommodation businesses: property management, guest billing, housekeeping, point of sale, purchasing, inventory and accounting. We may improve and change features over time; we will not remove core functionality you rely on without reasonable notice. Tivuzo is a business tool: it does not replace legal, tax or accounting advice, and you remain responsible for meeting the laws and regulations that apply to your business, including licensing, guest registration, data protection and tax rules.

2. Your account

You must give accurate information, keep logins secure and make sure your users follow these terms. You are responsible for what happens under your account. Each user should have their own login.

3. Free trial

New properties get a 14-day free trial after we set up their database. At the end of the trial, choose monthly or yearly billing to keep recording bookings and sales. If you don't, your database becomes read-only.

4. Subscriptions and billing

Tivuzo is priced per user, as shown on our pricing page (currently $13 per user per month, or $124.80 per user per year). A user is a named person who can log in. You choose the number of users; the number of active users must not exceed the number you pay for. Subscriptions are billed monthly or yearly in advance and renew automatically until cancelled. Prices exclude taxes that apply in your country. We may change prices with at least 30 days' notice; changes apply from your next billing period.

5. Late payment

If a payment is overdue, we may make your database read-only until it is paid. You can still log in, view and export your data. We will not delete your data for late payment without notice.

6. Cancellation

You can cancel at any time. Monthly subscriptions run until the end of the paid month and yearly subscriptions until the end of the paid year. Fees already paid are not refunded except where the law requires. After cancellation you can export your data during a reasonable period before deletion.

7. Your data and guest data

You own the data you put into Tivuzo. You give us permission to host and process it only to provide, secure and support the service. For data about your guests, staff, suppliers and customers, you decide how it is used and we process it on your behalf; you are responsible for having a lawful basis to collect it, for informing guests, and for keeping only what you need. Our privacy policy explains how we handle personal data.

8. Acceptable use

Do not use Tivuzo to break the law, send spam, attack or overload the service, access other customers' data, or reverse-engineer the service beyond what open-source licences allow.

9. Availability and support

We work to keep Tivuzo available and announce planned maintenance in advance where we can, including inside Tivuzo itself. The restaurant and bar tills' offline mode helps you keep selling during interruptions; other parts of the service need an internet connection. We recommend keeping a printed arrivals list for the next day as part of your night routine.

10. Liability

Tivuzo is provided with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost bookings or lost data you could have avoided by keeping exports, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Open source

Tivuzo is built on Odoo Community and other open-source components, which remain under their own licences.

12. Changes to these terms

We may update these terms and will notify account owners of significant changes. Continuing to use Tivuzo after changes take effect means you accept them.