Software for serviced apartments.
Serviced apartments sit between a hotel and a lease: guests stay weeks or months, companies pay, housekeeping runs on a schedule and the utilities never stop. Tivuzo handles the stay, the bill and the books.
Tivuzo is software for serviced apartments and aparthotels: long stays at agreed rates, company billing with payment terms, deposits, housekeeping on a schedule, extras such as laundry and airport transfers, stores for linen and amenities, and accounts with receivables and VAT. Units appear on a planner like rooms. It costs $13 per user per month.
Long stays, done properly
| Long-stay need | In Tivuzo |
|---|---|
| A monthly or weekly rate | An agreed rate on the booking, kept night by night so part-months are right. |
| The company pays | Room billed to the company, invoiced with its payment terms; the guest pays extras. |
| A deposit | Taken against the booking and shown on the statement. |
| Monthly statements | Every night posts to the folio, so the balance to date can be sent each month. |
| Cleaning two or three times a week | Create cleaning tasks for the units due that day. |
| Moving units | Move the stay on the planner; the bill follows. |
Units and unit types
Studios, one-bed and two-bed apartments are room types with their own capacity and rates. Each unit is a room on the planner, so you see who is in which unit, when they leave and what is free next month.
Getting paid
Corporate tenants and relocation companies pay on terms. Tivuzo sends their invoices to receivables, keeps statements and shows ageing, so a slow payer is spotted at 30 days, not 120. Guests pay their own extras by M-Pesa, card or bank. See folios and billing and payments.
Housekeeping, linen and maintenance
- Scheduled cleans for occupied units
- Departure cleans created at check-out
- Linen and amenity stores with reorder levels
- Maintenance tasks that take a unit off the planner
See housekeeping and inventory and stores.
Costs and profit per unit
Utilities, cleaning, laundry and repairs are recorded as costs with analytic accounts, so you can read profit by building or unit type. Owners with several buildings can run each as a property. See hotel accounting and several properties.
Planner
Units, stays, moves.
Receivables
Company invoices and statements.
Housekeeping
Scheduled cleans and maintenance.
Serviced apartment questions
Can Tivuzo invoice a long stay monthly?
Every night posts to the folio, so you can send a statement of the balance to date each month; the invoice itself is raised at check-out. If you need a monthly invoice for long stays, tell us during setup.
Can I give a company its own rate?
Yes. Enter the agreed rate on the booking, or keep a rate plan for that company.
Is Tivuzo suitable for short lets?
Yes, if you manage the units yourself with housekeeping and guest billing. Tivuzo does not sync with Airbnb yet; record those bookings with their source.
Can I charge a security deposit?
Yes. Take it as a deposit on the booking and refund or apply it at check-out.
Last updated by the Tivuzo team.