Charge it to room 12.
The restaurant and bar till that knows who is in house. Open a table, send the order, and when the guest says "put it on my room", the bill goes straight onto their folio.
The Tivuzo hotel POS runs the restaurant, bar, pool bar and room service from a browser on a tablet or computer. It handles tables and open bills, splits and transfers, receipts, cash, card and M-Pesa, and a "charge to room" payment that puts the bill on an in-house guest's folio. Every sale takes stock out of the right store and posts to the accounts. The tills keep selling when the internet drops.
Tables, bills and orders
Floor plan
Lay out the restaurant, terrace and bar as they are. Open a table, add guests, see which tables are busy.
Orders and bills
Add items by tapping or searching, add notes ("no ice", "well done"), print the bill when asked.
Split and transfer
Split a bill by item or by guest, or move a table's order to another table.
Receipts
Print or email receipts with your property's name, address and tax number.
Several outlets
Restaurant, main bar, pool bar and room service each get their own till, sharing products and stores.
Staff PINs
Waiters and barmen pick their name and enter a PIN on a shared till, so every bill shows who served it.
Charge to room
"Charge to room" is a payment method on the till. The cashier picks the in-house room from the list; the bill lands on that guest's folio and is paid with the stay at check-out. The receipt shows the room and a signature line. In the accounts the charge passes through a clearing account, so the revenue is counted once in food and beverage, and the folio carries the debt until the guest pays.
- Only rooms that are checked in can be charged
- The folio shows the bill number, outlet and time
- The guest can check the bar bill on the folio statement before paying
Payments
Cash, card, M-Pesa and other mobile money, bank transfer, charge to room, or a mix in one bill. Each method posts to its own account, so the till total matches the cash in the drawer, the card settlement and the M-Pesa statement. Tivuzo records payments; it doesn't move money, so you keep your till number and card terminal. See M-Pesa and hotel payments.
Stock out of the bar and kitchen
Every item sold takes stock out of the outlet's store: a bottle of soda from the bar store, a portion of a dish from the kitchen. Count the bar weekly and the difference between what was sold and what left the shelf is your variance. Read hotel bar stock control and food cost percentage.
When the internet drops
A till that has been opened while online keeps selling offline and saves orders on the device. They sync when the connection returns. Charge to room needs the connection to see who is in house; take another payment method or hold the bill until you are back online.
Closing the shift
| At close | What Tivuzo shows |
|---|---|
| Opening float | The cash the session started with. |
| Expected vs counted | By payment method: cash, card, M-Pesa, charge to room. |
| Cash in and out | For example, paying a fish supplier in cash from the till. |
| Sales | By product, category, waiter and payment method. |
Hotel POS questions
Can restaurant bills be charged to a guest room?
Yes. "Charge to room" puts the bill on the in-house guest's folio, to be paid at check-out.
Does the hotel POS work offline?
Yes, for selling with cash, card and mobile money. Charging to a room needs the connection to check who is in house.
Do waiters need their own user?
No. Waiters pick their name and enter a PIN on a shared till. Only people who log in to Tivuzo itself count as users; see pricing.
Can I run room service from the POS?
Yes. Set up room service as its own outlet and charge orders to the room.
Does the POS reduce bar stock?
Yes. Each sale takes stock out of the outlet's store, ready for the weekly count. See inventory and stores.
Last updated by the Tivuzo team.