Software for lodges and safari camps.
A lodge is a small town: rooms or tents, a kitchen feeding guests three times a day, a bar, a workshop, staff housing and a store that must last until the next supply run. Tivuzo keeps all of it in one system.
Tivuzo is software for lodges, tented camps and safari camps. It handles full-board and half-board stays, agent and tour-operator bookings with their references, rooms or tents on a planner, the bar charged to the tent, stores that must last between supply runs, procurement with lead times, and accounts that show the real cost per guest night. The bar tills keep selling when the satellite link drops. It costs $13 per user per month.
What makes a lodge different
| At a lodge | In Tivuzo |
|---|---|
| Most guests come through agents and tour operators | Agent on the booking, agreed rates, room billed to the agent, statements and ageing. |
| Full board is the norm | Meal plans post meals with every night; the kitchen sees the head count. |
| The nearest town is hours away | Stores with minimums that cover the supply run, lead times per supplier. |
| Internet is a satellite link or a mast on a hill | Bar and restaurant tills keep selling offline; everything else syncs when it can. |
| Several camps share one office | Several properties, central buying, transfers between camps. |
| Park and conservation fees | Sold as extras on the folio or billed to the agent, kept apart from your revenue. |
Stores that last until the next run
At a remote camp, running out of gas or flour is not an inconvenience; it is a crisis. Set a minimum for each item that covers the time to the next delivery, count the stores before each order, and let Tivuzo draft the order for the usual supplier. Food, drinks, fuel, amenities and workshop spares each live in their own store, and every issue to the kitchen or bar is recorded. See inventory and stores and hotel stores control.
Cost per guest night
Lodges sell an experience, but they live on cost per guest night: food, drink, fuel, laundry and staff. Because purchases, issues and stays are in the same database, Tivuzo shows food cost against full-board revenue, and the cost per occupied room or tent, week by week. Read food cost percentage and cost per occupied room.
Agents and vouchers
- Record the agent and their voucher or booking reference on every reservation
- Agreed net rates per agent, or the rack rate with commission
- Room and meals billed to the agent; drinks and extras to the guest
- Agent invoices with payment terms, statements and aged receivables
Tents, bandas and villas
A "room" in Tivuzo can be a tent, banda, cottage or villa. Give each type its own rate plan and capacity, and use seasons for the migration months, the green season and the festive weeks.
Front office
Planner, arrivals, departures, night audit.
Bar and dining
Charge to tent, offline tills.
Several camps
Central buying, transfers, group view.
Lodge software questions
Does Tivuzo work at a lodge with poor internet?
The bar and restaurant tills keep selling offline. The front desk, stores and accounts need a connection, but light use works on satellite or mobile data. See cloud vs on-premise.
Can I bill the room to the agent and drinks to the guest?
Yes. Set the agent as "room billed to" on the booking. See guest folios and billing.
Can I manage two camps in the same park?
Yes, each with its own rooms, rates and stores, sharing suppliers and accounts. See several properties.
Can I track fuel and generator diesel?
Yes. Fuel is a store like any other: receive deliveries, issue litres to the generator and vehicles, and count it.
Last updated by the Tivuzo team.