From trial request to your first guest.
Most properties go from trial request to their first guest in Tivuzo within one to two weeks. Here is exactly what happens, what to prepare and how to switch without disrupting the front desk.
To get started with Tivuzo: request a free trial at app.tivuzo.com with your property name, type, country, email and how many people will log in. The Tivuzo team sets up your database at its own address (such as yourhotel.tivuzo.com) in your currency, and sends your login, usually within one business day. Then add room types, rooms and rates, enter future bookings, set up your restaurant and bar, load your stores items and opening balances, invite your staff and go live. The 14-day trial is free and needs no card.
Step by step
- Request your trial (2 minutes)Go to app.tivuzo.com/start. Enter your property name, type, country, name and email, number of rooms and users, and your preferred address, such as
yourhotel.tivuzo.com. - We set up your property (usually within one business day)The Tivuzo team creates your database with your currency and, where available, your country's chart of accounts, and emails your login.
- Rooms and rates (half a day)Room types, rooms, rate plans and seasons, meal plans and your extras. Import from Excel if you have a rate sheet.
- Future bookings (a few hours)Enter every booking from today onwards. Leave past stays in the old system.
- Restaurant and bar (half a day)Your menu and drinks list with prices, tables and outlets, payment methods including charge to room.
- Stores and suppliers (a day)Items, units, stores, suppliers and their prices; count each store once for opening quantities.
- Opening balances (with your accountant)Bank, cash and mobile money balances, money owed by companies and agents, and bills you owe.
- Invite staff and go liveEach person gets their own login and role; pick a quiet day to switch.
What to prepare
- Room types, room numbers and your current rate sheet, with seasons.
- Upcoming bookings from your diary or old system.
- Your menu and drinks list with prices.
- A list of stores items with units and your main suppliers.
- Bank, cash and mobile money balances on the go-live date.
- Who will log in, and what each person does.
Switching from another system
| From | What to do |
|---|---|
| Diary or Excel | Type or import rooms and rates, then enter future bookings from the diary. |
| Another PMS | Export room types, rates, guests and future bookings to Excel and import them. |
| Accounting software | Bring opening balances at a month-end; keep the old system for history. |
Go live on a quiet day, and stop using the old system the same day: running two systems doubles the work and halves the accuracy. Groups and larger hotels can ask for guided onboarding. Coming from paper? See Tivuzo vs Excel and notebooks.
After the trial
Choose monthly or yearly billing for the number of users you need before the 14 days end. Everything you set up stays as it is. If you don't choose, your database becomes read-only so nothing is lost while you decide. See pricing.
Getting started questions
How long does it take to set up Tivuzo?
Requesting a trial takes two minutes and we usually have your database ready within one business day. Rooms, rates, bookings and the bar take a day or two; stores and opening balances a little longer.
Do I need technical skills?
No. If you can use a spreadsheet and a smartphone, you can set up Tivuzo. We help with your first imports during the trial.
Can I import my rates and items from Excel?
Yes. Room types, rates, products, stores items and suppliers import from Excel or CSV.
What if I need help?
Use Help inside Tivuzo, contact us, or book a demo.
Last updated by the Tivuzo team.