Room 12 is ready.
Housekeeping and the front desk look at the same board. A guest checks out, the room turns dirty and a cleaning task appears. Housekeeping marks it clean, a supervisor inspects it, and reception sees it ready.
Tivuzo housekeeping gives every room a status (dirty, clean, inspected or out of order) on a board both housekeeping and the front desk can see. Check-out marks the room dirty and creates a cleaning task; a button creates daily cleaning tasks for occupied rooms; maintenance tasks take a room out of order and off the planner. Confirming a new booking assigns clean rooms first.
Room status
| Status | Meaning | What changes it |
|---|---|---|
| Dirty | Needs cleaning before the next guest. | Check-out, or a daily clean for occupied rooms. |
| Clean | Cleaned, waiting for inspection. | Housekeeping marks the task done. |
| Inspected | Checked by a supervisor and ready to sell. | Supervisor inspection. |
| Out of order | Not for sale: repairs or deep cleaning. | A maintenance task; the room is blocked on the planner. |
Drag a room card between columns on the status board, or update it from a phone on the corridor. Every change is time-stamped with who made it.
Tasks
Departure cleans
Created automatically at check-out for the room the guest left.
Stay-over cleans
One button creates the day's cleaning tasks for every occupied room.
Maintenance
A dripping tap or broken AC becomes a task; out-of-order rooms stay off the planner until fixed.
Tracked on a board
See which tasks are done and which are still waiting, room by room.
Linen and amenities
Housekeeping stores are a store like the kitchen or bar: soap, toilet paper, guest amenities, cleaning chemicals and linen. Issue them to floors, set reorder levels, and count them monthly to see what each occupied room really uses. See inventory and stores and hotel stores control.
A housekeeping day in Tivuzo
- Morning: the supervisor creates stay-over tasks and sees departures due today.
- Through the day: each check-out turns its room dirty and adds a departure clean.
- Attendants mark rooms clean; the supervisor inspects and releases them.
- Reception assigns arriving guests to inspected rooms first.
- Evening: out-of-order rooms and open tasks carry over to tomorrow's board.
For a full routine, room status codes and a cleaning checklist, read the hotel housekeeping checklist.
Housekeeping questions
Can housekeeping use Tivuzo on a phone?
Yes. The status board and task list work in a phone browser, so attendants and supervisors can update rooms from the corridor.
Does the front desk see room status live?
Yes. Status changes show immediately on the planner and the arrivals list, and new bookings are given clean rooms first.
Can I block a room for repairs?
Yes. A maintenance task sets the room out of order and blocks it on the room planner until it is fixed.
Do housekeeping staff need a user each?
Supervisors who update the board need a user. Room attendants can work from a supervisor's list if you prefer fewer users.
Last updated by the Tivuzo team.