A PMS your front desk learns in a day.
Reservations, a room planner you can drag, rate plans and meal plans, arrivals and departures, check-in and check-out. The Tivuzo PMS is the front of a back office that already knows every room night.
Tivuzo is a cloud hotel property management system (PMS). It manages properties, room types and rooms, rate plans with seasonal prices, meal plans (room only, bed and breakfast, half board, full board), single and group reservations with deposits, a drag-and-drop room planner, arrivals, in-house and departures lists, check-in with guest ID details, room moves and check-out. Every stay posts to the guest folio and to the accounts automatically.
Rooms, rates and meal plans
| Set up | What you record |
|---|---|
| Property | Check-in and check-out times, business date, the invoice journal, whether to invoice at check-out, whether guest ID is required, registration terms. |
| Room types | Rack rate, adults included, prices for extra adults and children, capacity, and the taxes on the room charge. |
| Rooms | Number, floor and order on the planner. Rooms can be set out of order for repairs. |
| Meal plans | Room only, bed and breakfast, half board and full board come ready; set the price per adult and per child per night. |
| Rate plans | An all-year rate plus seasonal prices per room type. The narrowest season wins, so a festive week inside high season gets its own rate. |
Reservations
A reservation records the guest, dates, room type, adults and children, meal plan and rate plan, or an agreed rate for a company or agent. Nightly prices are shown while you type and kept night by night, so a stay that crosses into high season is priced correctly without a calculator.
- Single and group bookings; groups share one folio when one party pays
- Booking source: walk-in, phone, email, website, Booking.com, Expedia, travel agent and more, with the channel's reference
- Agent and company on the booking, with "room billed to" a company
- Other guests in the room for registration and police records
- Deposits taken against the booking
- Cancellations and no-shows, kept for reporting
An availability check refuses double bookings and explains which booking already holds the room.
The room planner
Rooms run down the side, nights across the top, bookings as bars. Click an empty night to book it. Drag a bar to another room or date to move the stay; if the room is taken, Tivuzo refuses and says by whom. Unassigned bookings wait as "no room yet" chips that you drag onto a room. The planner shows free rooms per type and occupancy per night, and works on a phone at the reception desk.
Front desk: arrivals, in house, departures
Confirm
Confirming a booking assigns a free room of the right type, choosing clean rooms first.
Check in
From the arrivals list in one click, with guest ID details and a printable registration card.
Move
Change room mid-stay; the folio and the planner follow.
Check out
Shows what is still to charge and the balance, posts remaining nights, invoices the folio and sends the room to housekeeping.
A guest who leaves early has the stay shortened automatically, so you never charge a night they didn't stay. See guest folios and billing and housekeeping.
Roles
Three PMS roles keep each team in its lane: housekeeping (rooms and tasks), front desk (reservations, folios, payments, invoices and the night audit) and manager (also rooms, rates and configuration). Every action is logged with who did it and when.
Online bookings
Tivuzo doesn't sync live with Booking.com, Expedia or Airbnb yet. Record each online booking with its source and reference; the guide on accounting for OTA commissions shows how to keep commissions and payouts straight. If a channel manager is essential for you today, tell us which channels you use.
Hotel PMS questions
What does PMS stand for in a hotel?
Property management system: the software that runs reservations, rooms, the front desk and guest billing. Tivuzo's PMS also shares its data with the restaurant and bar, stores and accounts. See the glossary.
Can the Tivuzo PMS handle group bookings?
Yes. A group booking holds several rooms; the rooms can share one folio when one party pays, or each guest can settle their own extras.
Does the PMS support seasonal rates?
Yes. Each rate plan has an all-year price and seasonal prices per room type; the narrowest matching season applies to each night.
Can I use the room planner on a phone?
Yes. The planner works in a phone or tablet browser, so a small property can run the front desk from one device.
How much does the PMS cost?
It is included in Tivuzo at $13 per user per month, together with POS, procurement, stores and accounting. See pricing.
How do I choose a PMS?
Last updated by the Tivuzo team.