The hotel back office, in one system.
In most independent hotels the rooms live in one system, the stores in a notebook and the accounts in Excel. Tivuzo puts PMS, procurement, inventory and accounting on one set of data, so the owner sees true cost per room and real margins.
Hotel back office software runs everything behind the front desk: purchasing, receiving, stores and inventory, food and beverage costs, supplier and guest accounts, the general ledger, VAT and financial reports. Tivuzo is a hotel back office in one system: its PMS, restaurant and bar POS, procurement, inventory and accounting share one database, so every room night, purchase and stock movement posts to the books without re-typing. It costs $13 per user per month.
Three places, three versions of the truth
A typical owner-run property has a booking system or diary at reception, a stores book in the kitchen and a spreadsheet or accounting package in the office. Each is fine on its own. Together they leave gaps: the bar bill that never reached the folio, the delivery paid twice, the "food cost" that is really just purchases, and a month-end that takes two weeks because everything has to be typed again. Nobody can answer the simplest question with confidence: did that room night make money?
One system, from booking to books
| Module | Does | Hands to |
|---|---|---|
| PMS | Reservations, planner, front desk, folios, housekeeping, night audit | Revenue and receivables in accounting |
| Procurement | Requests, approvals, orders, receiving, bills | Stock in inventory; payables in accounting |
| Inventory and stores | Main, kitchen, bar and housekeeping stores, issues, counts | Cost of sales and stock value in accounting |
| Accounting | Ledgers, VAT, bank and M-Pesa, P&L, balance sheet | Reports for the owner, auditors and the tax office |
The restaurant and bar POS sits between them: it sells from the bar store, charges bills to rooms and posts revenue by outlet. See the hotel POS.
Numbers you finally get
Cost per occupied room
Housekeeping, amenities, laundry and utilities per room sold.
Food cost percentage
Kitchen issues against food revenue, week by week.
Bar pour cost
What left the bar shelf against what the till sold.
Departmental profit
Rooms, food, bar and other departments, each with its revenue and costs.
RevPAR beside cost
Room revenue per available room next to what each room night cost.
Cash you can trust
Folios, tills, M-Pesa and bank agreeing every day.
Who it is for
- Independent hotels, lodges, camps, guest houses and serviced apartments, from about 5 to 150 rooms
- Owners and GMs who want the numbers without waiting for month-end
- Properties far from head office, with long supply lines and stores to control
- Small groups that buy centrally and want one view of every property
Read more for hotels, lodges and camps, guest houses, serviced apartments and boutique hotels.
What it costs
$13 per user per month, or $124.80 per user per year, with every module included. A 30-room lodge with six people logging in pays $78 a month for the whole back office. Compare that with a PMS licence plus an accounting package plus a stores system plus the hours spent moving numbers between them. See one system vs separate systems.
Back office questions
What is the difference between front office and back office in a hotel?
The front office faces the guest: reservations, reception, check-in and check-out, the folio. The back office supports it: purchasing, stores, kitchen and bar costs, accounts, payables, receivables and reporting.
Is a PMS enough for a hotel?
A PMS runs rooms and guests. Without a back office linked to it, purchases, stores and accounts are kept somewhere else and re-typed. See what to look for in hotel software.
Can Tivuzo replace my accounting software?
Yes. Tivuzo includes full double-entry accounting with VAT and financial statements. Many properties keep their external accountant, who works in Tivuzo directly. See hotel accounting.
Is Tivuzo built on Odoo?
Yes. Tivuzo is built on Odoo Community, a widely used open-source business platform, with Tivuzo's own hotel PMS, setup, Home screen and service on top.
Last updated by the Tivuzo team.