Privacy Policy

This policy explains how Tivuzo ("we") collects, uses and protects personal data when you visit tivuzo.com and use the Tivuzo service at app.tivuzo.com and your property's address. Contact: hello@tivuzo.com.

Our role

For data about our own customers (the businesses that subscribe and their account users), we decide how it is used. For data that our customers put into Tivuzo about their guests, staff, suppliers and customers, our customer decides, and we process it on their behalf to provide the service.

What we collect

Account details: names, business name, email, phone, country and login details of people who request a trial or are invited as users.
Billing details: subscription, number of users, invoices and payment records. Card details are handled by our payment providers, not stored by us.
Service data: the rooms, rates, reservations, guests, folios, sales, purchases, stock and accounts you record in Tivuzo, including guest identification details if you capture them at check-in.
Enquiries: what you send through our trial, demo and contact forms, including the page you came from.
Technical data: IP address, browser and device information and logs needed to run and secure the service. The tivuzo.com website does not use advertising trackers.

How we use it

To set up and run your property's database, provide support and send service messages (for example trial and billing reminders, and planned maintenance notices).
To bill your subscription.
To keep the service secure, prevent abuse and fix problems.
To reply to enquiries and, if you agree, send occasional product news. You can unsubscribe at any time.
To meet legal obligations.

We do not sell personal data, and we do not use your guests' data for our own marketing.

Guest data

Hotels that use Tivuzo store guest names, contact details, stay history and, where they choose, identification details. The hotel is responsible for telling guests how their data is used and for keeping only what it needs; Tivuzo gives the hotel the tools to view, correct, export and delete it. Guests who want to exercise their rights should contact the hotel first; we will help the hotel respond.

Service providers that help us run Tivuzo (hosting, network protection, email delivery, payment processing), under contracts that require them to protect the data; professional advisers; and authorities when the law requires it. These providers may process data in other countries; we take steps to protect it when they do.

How long we keep it

Service data is kept while your subscription is active and for a limited period after it ends so you can export it, then deleted on request or after that period. Billing records are kept as long as tax and accounting law requires.

Security

We keep each property in a separate database, encrypt connections, back up data and restrict access to authorised staff. See security and your data.

Your rights

Depending on where you live, for example under Kenya's Data Protection Act or similar laws elsewhere, you may have the right to access, correct, export or delete your personal data, to object to or restrict some uses, and to complain to a data protection authority. Contact us to exercise these rights.

Children

Tivuzo is a business service and is not directed at children. Hotels may record children as guests on a booking; that data is the hotel's responsibility as described above.

Changes

We will update this page when our practices change and show the effective date above. Significant changes will be notified to account owners. See also our terms of service.

Privacy policy.