---
title: Security and Your Data at Tivuzo
description: How Tivuzo protects your property data: a separate database for every property, encrypted connections, backups, staff roles, and how to export everything.
url: https://www.tivuzo.com/security/
updated: 2026-11-03
---

Security and your data

# Your data is yours.

A hotel keeps sensitive records: guest names and IDs, payments, supplier prices, payroll costs. Here is how Tivuzo protects them, what you control and how you take everything with you.

**Is my hotel data safe in Tivuzo?**
Every Tivuzo property has its own separate database at its own address. Connections are encrypted with HTTPS, databases are backed up regularly, servers sit behind network protection, and each person has their own login and role. You own your data and can export it at any time.

## What we do

### A database per property

Your data is never mixed with another customer's in shared tables.

### Encrypted connections

All traffic between your browser and Tivuzo uses HTTPS.

### Backups

Databases are backed up regularly so they can be restored if something goes wrong.

### Access control

Every person has their own login and a role that limits what they see and do.

### Activity history

Changes to bookings, folios, stock and accounts record who made them and when.

### Protected infrastructure

Servers sit behind Cloudflare's network protection, and administration access is restricted.

## What you control

| You can | How |
|---|---|
| Decide who sees what | Roles: front desk, housekeeping, restaurant and bar, stores, purchasing, accounts, manager |
| Remove access | Deactivate a user when someone leaves; their history stays |
| Lock invoiced charges | Invoiced folio lines can't be edited; corrections are adjustments |
| Export your data | Guests, bookings, folios, products, suppliers and accounts to Excel or CSV |
| Handle guest requests | View, correct or export a guest's details, and remove what you no longer need |

## Guest data

Capture only the guest details you need: for many properties that is name, contact, nationality and ID number for the register. Restrict who can see ID details, and delete what you no longer need. Our [privacy policy](https://www.tivuzo.com/legal/privacy/) explains our role and yours.

## If you leave

Export everything before your subscription ends. After it ends your data is kept for a limited period so you can still export it, then deleted. See our [terms of service](https://www.tivuzo.com/legal/terms/).

## Security questions

### Where is my data stored?

On cloud servers run for Tivuzo, behind network protection. Ask us for current details if your contracts require them.

### Can Tivuzo staff see my data?

Only authorised support staff, when needed to run or support the service, through a dedicated support account whose actions are logged.

### What happens if the internet is down?

Restaurant and bar tills keep selling and sync later; the rest needs a connection. See [cloud vs on-premise](https://www.tivuzo.com/compare/cloud-vs-on-premise-hotel-software/).

### Who owns the data?

You do. We host and process it only to provide the service.