--- title: Hotel Glossary: ADR, RevPAR, Folio, Night Audit, GRN description: Plain-English definitions of hotel terms: ADR, RevPAR, occupancy, folio, night audit, rack rate, meal plans, no-show, GRN, par stock and food cost. url: https://www.tivuzo.com/glossary/ updated: 2026-11-03 --- Glossary # Glossary of hotel and back office terms. Plain-English definitions of the words used at the front desk, in the stores and in hotel accounts, with links to guides that go deeper. **About this glossary:** This glossary defines 41 hotel and back office terms, from ADR and RevPAR to folio, night audit, meal plans, par stock and three-way matching. ## A - **ADR (average daily rate):** Room revenue divided by rooms sold for a night or period: the average price you got per sold room. [Read more →](https://www.tivuzo.com/guides/occupancy-adr-revpar/) - **Aged receivables:** A report of what companies, agents and guests owe, grouped by how long it has been outstanding (current, 30, 60, 90+ days). [Read more →](https://www.tivuzo.com/guides/hotel-month-end-close/) - **Allotment:** A block of rooms a hotel holds for a tour operator or agent for a period, released if not used by an agreed date. [Read more →](https://www.tivuzo.com/lodge-software/) - **Analytic account:** A tag on revenue and costs that lets you report by department (rooms, food, bar) or by property without separate ledgers. [Read more →](https://www.tivuzo.com/hotel-accounting-software/) ## B - **Bed and breakfast (B&B):** A meal plan where the rate includes the room and breakfast. [Read more →](https://www.tivuzo.com/hotel-pms-software/) - **Business date:** The hotel's accounting day. It changes when the night audit is run, not at midnight. [Read more →](https://www.tivuzo.com/guides/what-is-a-night-audit/) ## C - **Charge to room:** A payment method at the restaurant or bar that puts the bill on an in-house guest's folio, to be paid at check-out. [Read more →](https://www.tivuzo.com/hotel-pos-system/) - **City ledger:** Accounts receivable for companies, agents and departed guests with an amount on account, as opposed to in-house folios. [Read more →](https://www.tivuzo.com/guides/hotel-month-end-close/) - **Cost per occupied room (CPOR):** Rooms department costs divided by rooms sold: what it costs to service each sold night. [Read more →](https://www.tivuzo.com/guides/cost-per-occupied-room/) ## D - **Day use:** A room sold for part of a day without an overnight stay, usually at a reduced rate. - **Deposit:** Money taken against a booking before arrival, shown on the folio and deducted from the final balance. [Read more →](https://www.tivuzo.com/features/guest-folios-and-billing/) ## F - **Folio:** The running bill for a stay: every charge, deposit and payment from check-in to check-out. [Read more →](https://www.tivuzo.com/features/guest-folios-and-billing/) - **Food cost percentage:** Cost of food used divided by food revenue × 100. [Read more →](https://www.tivuzo.com/guides/hotel-food-cost-percentage/) - **Full board (FB):** A meal plan where the rate includes the room, breakfast, lunch and dinner. [Read more →](https://www.tivuzo.com/lodge-software/) ## G - **GOPPAR:** Gross operating profit per available room: gross operating profit divided by rooms available. [Read more →](https://www.tivuzo.com/guides/cost-per-occupied-room/) - **GRN (goods received note):** The record of what a supplier actually delivered and you accepted, made at receiving. [Read more →](https://www.tivuzo.com/guides/hotel-procurement-process/) - **Guest ledger:** The total of in-house guests' folio balances: what guests currently staying owe. [Read more →](https://www.tivuzo.com/guides/hotel-month-end-close/) ## H - **Half board (HB):** A meal plan where the rate includes the room, breakfast and one other meal, usually dinner. [Read more →](https://www.tivuzo.com/hotel-pms-software/) - **Housekeeping status:** The condition of a room: dirty, clean, inspected or out of order, shared between housekeeping and reception. [Read more →](https://www.tivuzo.com/features/housekeeping/) ## L - **Lead time:** The number of days between placing an order and the stock being ready to use. [Read more →](https://www.tivuzo.com/guides/hotel-stores-control/) ## M - **Meal plan:** What meals a rate includes: room only, bed and breakfast, half board or full board. [Read more →](https://www.tivuzo.com/hotel-pms-software/) ## N - **Night audit:** The daily close of the front office: posting room charges, handling no-shows, balancing the day and rolling the date. [Read more →](https://www.tivuzo.com/guides/what-is-a-night-audit/) - **No-show:** A guest with a confirmed booking who neither arrives nor cancels. [Read more →](https://www.tivuzo.com/guides/what-is-a-night-audit/) ## O - **Occupancy rate:** Rooms sold divided by rooms available × 100. [Read more →](https://www.tivuzo.com/guides/occupancy-adr-revpar/) - **OTA (online travel agency):** A website that sells hotel rooms for a commission, such as Booking.com or Expedia. [Read more →](https://www.tivuzo.com/guides/booking-com-commission-accounting/) - **Out of order (OOO):** A room that can't be sold because of repairs or deep cleaning, removed from availability. [Read more →](https://www.tivuzo.com/features/housekeeping/) ## P - **Par stock:** The standard quantity a department store should hold, topped up to that level on each issue. [Read more →](https://www.tivuzo.com/guides/hotel-stores-control/) - **PMS (property management system):** Software that runs reservations, rooms, the front desk and guest billing. [Read more →](https://www.tivuzo.com/hotel-pms-software/) - **Pour cost:** Cost of drinks used divided by bar revenue × 100. [Read more →](https://www.tivuzo.com/guides/hotel-bar-stock-control/) - **Purchase order (PO):** A document sent to a supplier listing what you are ordering, at what price and for when. [Read more →](https://www.tivuzo.com/hotel-procurement-software/) ## R - **Rack rate:** A room's standard published rate before discounts or agreed rates. [Read more →](https://www.tivuzo.com/hotel-pms-software/) - **Rate plan:** A set of prices for room types, often with seasons, such as a standard rate or a corporate rate. [Read more →](https://www.tivuzo.com/hotel-pms-software/) - **Requisition:** A department's written request to the stores for items it needs. [Read more →](https://www.tivuzo.com/guides/hotel-stores-control/) - **RevPAR:** Revenue per available room: room revenue divided by rooms available, or occupancy × ADR. [Read more →](https://www.tivuzo.com/guides/occupancy-adr-revpar/) - **Room only (RO):** A rate with no meals included. [Read more →](https://www.tivuzo.com/hotel-pms-software/) - **Room planner:** A chart of rooms by night showing every booking, used to assign and move stays. [Read more →](https://www.tivuzo.com/hotel-pms-software/) ## T - **Three-way matching:** Checking a supplier's invoice against the purchase order and the goods received before paying. [Read more →](https://www.tivuzo.com/guides/hotel-procurement-process/) - **TRevPAR:** Total revenue (rooms, food and beverage, other) per available room. [Read more →](https://www.tivuzo.com/guides/occupancy-adr-revpar/) ## U - **USALI:** The Uniform System of Accounts for the Lodging Industry: a standard layout for hotel financial statements by department. [Read more →](https://www.tivuzo.com/best-hotel-accounting-software/) ## V - **Variance (stock):** The difference between the stock you counted and the stock the records say you should have. [Read more →](https://www.tivuzo.com/guides/hotel-stores-control/) ## W - **Walk-in:** A guest who arrives without a booking.